In SCHULZ BY CROWD we strive to always our goal be fair and accomodate the needs of our customers. And this is certainly also the case when soemthing isn’t right and a product must be exchanged or returned. Conversely, you can significantly help us to minimize processing on your requests, by following a few guidelines.
If you have completed your order before 12 PM on a normal business day, your order is usually processed and shipped the same day. This assumes that the item is in stock and is not to be considered a guarantee but a declaration of intent.
Shipping is handled bu GLS and Post Nord, unless otherwise specified..
The payment will be charged on your credit card (charged) when the goods are dispatched. If the item is not in stock, this means you pay only immediately before it is shipped.
In SCHULZ BY CROWD, we maintain a very high level of security. When you purchase from our web shop for security reasons we do not even store your card information. This is only processed by the government approved danish payment provider. That means we do not store any credit card information. These dealt solely with the payment gateway provider epay (which is generally considered very safe).
The unlikely event you discover your credit card has been misused, immediately contact your bank (card issuer). As a consumer, in most countries you are only liable for losses to a limited degree if you have acted responsibly with your credit card information and in allignment with your bank’s guidelines.
Is the size is not correct or is something else not living up to your expectations? We provide a 30 days money back, returns service (counting from the day the goods are received). Read more in our special section this effect here: Returns.
Complaints on defects must be made within a reasonable time, which is within 2 months after you’ve found the error / defect. Read more in our special section this effect here: Returns.
In SCHULZ BY CROWD we stive to protect our client’s privacy and information. We will never disclose your private information to outsiders who are not directly owned by or affiliated to SCHULZ BY CROWD.
In order to process your order, we record specific personal information such as name and address. This information is used only to manage your order or your usage of the web shop.
All prices include 25% Danish VAT. For trade with buyers outside Denmark can tax deducted after application under the current rules.